Early Education Momma

Last updated: August 6, 2026

We want you to feel confident purchasing from Early Education Momma. This policy explains the refund terms for each of our product types. We sell to families around the world and aim to be fair, transparent, and compliant with consumer protection laws in all regions we serve.

Our General Approach

We stand behind our products. If something isn’t working, isn’t as described, or you have a genuine issue with your purchase, we want to hear from you and we’ll do our best to make it right.

Your Rights by Region

Consumer protection laws vary by country. Regardless of where you are located, we will always:

Deliver the product as described
Resolve technical issues that prevent you from accessing what you paid for
Honor any refund rights you have under the laws of your country

United States: There is no federal law requiring refunds on digital products. Our refund terms below are our stated policy, which we apply fairly and consistently. We comply with all applicable state consumer protection laws, including clear disclosure requirements.

European Union, EEA, and United Kingdom: You have the right to withdraw from your purchase within 14 days of completing your transaction. However, if during your transaction you explicitly agreed to immediate access to digital content before the 14-day period expired, your right to withdraw is waived once you begin accessing, downloading, streaming, or otherwise using the content — as permitted under EU/UK digital content regulations. If you have not yet accessed the content, you may still withdraw within 14 days by contacting us.

Australia: We comply with Australian Consumer Law. You are entitled to a remedy (refund, replacement, or repair) if a product is faulty, not as described, or fails to do what it is reasonably expected to do. We do not exclude your rights under Australian Consumer Law.

All other countries: We will honor the consumer protection rights applicable in your country of residence to the extent required by law. When in doubt, contact us and we will work with you to find a fair resolution.

Digital Downloads (PDF files, printable materials)

Because digital files are delivered instantly, all sales are generally final once the file has been accessed or downloaded.

We will always resolve the following:

Technical issues preventing access to your file — we will resend, provide an alternative format, or issue a full refund
Products that are significantly not as described — we will issue a full refund

EU/EEA/UK customers who have not yet accessed their files may request a full refund within 14 days of purchase under their statutory withdrawal rights. Once files have been accessed or downloaded, this right is waived as permitted by law.

Australian customers are entitled to a remedy if the product is faulty or not as described, in accordance with Australian Consumer Law.

Subscriptions (App and future subscription products)

Free trial: Where a free trial is offered, you will not be charged during the trial period. Cancel before the trial ends and you will not be billed.

After the trial or for paid subscriptions: We will always issue a full refund if:

You were charged after canceling your subscription in time
A billing error resulted in a duplicate charge
A technical error on our end prevented you from accessing the product

EU/EEA/UK customers who have not yet accessed the app or content may request a full refund within 14 days of their first charge under their statutory withdrawal rights. Once you have accessed the content, this right is waived as permitted by law.

Australian customers are entitled to a remedy if the service is not as described or fails to function as reasonably expected, in accordance with Australian Consumer Law.

To request a refund for any reason, contact us at early.education.momma@gmail.com with your account email and a brief description of the issue. We’ll respond within 1–2 business days.

Cancellations: You may cancel your subscription at any time. Cancellation stops future billing immediately. You retain access until the end of your current paid billing period.

Educational Videos (standalone purchases)

Video content purchases are generally non-refundable once accessed, as content is delivered digitally and immediately.

We will always resolve: technical errors preventing access — we will fix the issue or issue a full refund.

EU/EEA/UK customers who have not yet accessed video content may request a full refund within 14 days of purchase. Once content has been accessed or streamed, this right is waived as permitted by law.

Australian customers are entitled to a remedy if the product is faulty or not as described.

Online Courses

Course purchases are generally non-refundable once you have accessed the course content.

EU/EEA/UK customers who have not yet accessed any course content may request a full refund within 14 days of purchase. Once content has been accessed, this right is waived as permitted by law.

Australian customers are entitled to a remedy if the course is not as described or fails to function as reasonably expected.

After 14 days, all course purchases are non-refundable regardless of location or access status.

Purchases Through Third-Party Platforms

For purchases made through Payhip or Etsy, the refund process may be handled through those platforms. Please refer to their respective refund policies, or contact us directly and we will assist you.

Affiliate and Coupon Access

Free access granted through coupons, affiliate program participation, or promotional codes is not eligible for monetary refund, as no payment was made.

Founder Pricing

Subscribers who lock in founder pricing retain that rate for as long as their subscription remains active and in good standing. Canceling and resubscribing after the founder period closes will result in regular pricing being applied. No exceptions.

How to Contact Us

For any refund requests or billing questions, please reach out to: early.education.momma@gmail.com

We typically respond within 1–2 business days.

Refund Policy